Help Center

Yes! Fortune Win is completely free to download and play. You receive a generous welcome bonus of 30,000,000 chips when you start, plus free chips every hour and daily login bonuses. Optional in-app purchases are available but never required to enjoy the game.

No. Fortune Win is a social casino game for entertainment purposes only. All chips and virtual items are purely virtual and have no real-world monetary value. You cannot win, cash out, or exchange virtual items for real money or prizes.

There are many ways to earn free chips: hourly bonuses, daily login rewards, completing quests and challenges, participating in tournaments, watching reward videos, and connecting your social media accounts. Special events also offer bonus chip opportunities.

If you connected your account to Facebook or email, your progress is saved in the cloud. Simply log in with the same account on any device to restore it. If you played as a guest, please contact our support team with your device details and we'll do our best to locate your account.

Refund requests for in-app purchases must be submitted through the Apple App Store, as they process all payments. Visit your App Store purchase history for refund instructions, or contact Apple support directly.

We take data security seriously and implement industry-standard encryption and security measures. For full details on how we collect, use, and protect your data, including your rights to opt out of data sharing, please review our Privacy Policy.

Fortune Win is available on iPhone, iPad, and iPod touch running iOS 13.0 or later. The game is optimized for both phones and tablets.

You can request account deletion by going to Settings within the app and selecting "Delete Account", or by emailing our support team at support@socasi.net. Please note that account deletion is permanent and all virtual items, chips, and progress will be lost.